Refund & Return Policy

Return & Refund Policy

Thank you for shopping with COLLECTIONSBYSBO We want you to love your purchase, but if you're not completely satisfied, we're here to help.

Returns
You may return eligible items within 30 days of delivery.
Items must be unused, in original packaging, and in resellable condition.
We do not accept returns on used beauty accessories, custom-made products, or final sale items.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Once we receive your return, we will inspect the item and notify you of approval or rejection.
Approved refunds will be processed within 5-7 business days to your original payment method.
Shipping fees are non-refundable, except in cases of store error.
EXCHANGE
We only replace items if they are defective or damaged upon arrival. Contact us within 7 days of receiving your order to request an exchange.
How to Initiate a Return
Email us at cbonisekunju@gmail.com with your order number and reason for return.
Wait for approval and return instructions.
Ship the item back within 7 days of approval.
Damaged or Incorrect Items
If you received a damaged or incorrect product, please contact us within 48 hours of delivery with photos, and we’ll resolve the issue promptly.

For further assistance, reach out to 
0824964678